Delivery and Shipping Information
How much does delivery cost?
Standard UK delivery is FREE on all orders in the UK.
The standard free delivery will be by economy delivery using 2nd class or 48 hour courier. If you would like your order as quickly as possible and don't mind paying a that little bit more there is a £3.95 as quick as possible charge, we will send your order by the faster service if available. Express delivery does not guarantee next away delivery but we will try.
STANDARD ECONOMY UK DELIVERY FREE
EXPRESS 1st Class / 24 Hour Courier DELIVERY £3.95
DELIVERY WITHIN UK ONLY CURRENTLY
How long does delivery take?
Delivery usually takes 1-3 working days, depending on when the order is placed and if use economy delivery or pay to have it that bit quicker and what you have ordered and to how it is sent. Orders below a certain weight & value are sent 1st Class Royal mail and there service although next day can take longer. Orders over a certain value and size are sent by Parcel Force couriers, if your order is sent by courier you will receive a tracking number on dispatch. Most large high priced items almost always arrive next working day or 48 hours.
Occasionally there may be a delay in sending a order for unforeseen reasons, if you have given us a latest delivery date we will contact you if we don't think we can deliver by that time. Should your order delivery be imperative we recommend the premium delivery service below.
Do you offer a premium guaranteed next day/saturday delivery service?
Yes we do, on the order details page(cart page) you can click to add the premium Saturday or Next Day Guaranteed delivery service, we have a £10 charge for this service. If selected your order will be delivered Next Day (if placed before 2pm or on the Next Saturday following your order. Normal deliveries are usually delivered in 1-3 working days.
How are orders sent?
Orders below a certain weight are sent by Royal Mail 1st class, if the order is above a certain value it will be sent by 48 hour Parcel Force courier, if the order is above a certain weight it will also be sent via courier. All orders are fully insured through the post, you will also receive a tracking number on dispatch of your order.
Do I need to be in for delivery?
The short answer is yes, for security purposes we do request that you the payment card holder signs for the delivery at the registered billing address, we don't allow items to be left with neighbours. If you are not able to be in for delivery, the courier or post office will leave a card, you can then arrange a different delivery time for when you are in. You may also be able to go to the post office sorting office to collect your order or if you wish you can collect from the local courier depot. For more convenience you can opt to pay for our premium delivery service and you order can be delivered by courier on Saturday morning.
Can I have my order delivered to another address?
You can specify a different delivery address, we will make additional security checks on your payment, we prefer to deliver to a company work address. Wherever the delivery is going to we must have the registered billing address entered as the main address on the order details and payment page.
What if I want to return my order?
You have the right to return your order within 14 days, if you decide you do not want the order you can return it, providing it has not been used and is in a resaleable condition with all packing undamaged. As we pay for delivery to you, you will have to pay for the return delivery costs, optionally we can arrange for collection and deduct this cost from the full refund. You can arrange for the items to be returned yourself, you will be responsible for the safe return of the item, please make sure it is insured should it get lost. We recommend a signed for service.
If you wish to return your order please email us and we will send you instructions for where to send it or we can advise cost for us to arrange collection by courier, if we arrange collection you will still be responsible for making sure the order is suitably repackaged for delivery, any damaged items may not be refunded if the delivery cover is void due to improper packaging.