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help - faq

Having problems, got a question? Send us a quick email mail@fervency.co.uk or call 0845 680 7757

Quick Answers...


Delivery Cost? ....FREE (Express delivery option £3.95) 

Delivery Time? ....FREE Economy Delivery expect it in 3-5 days. Express 1-2 days.

Do you send outside the UK? ....No, not currently!

Where are you based? ....London, we were based in Shropshire also not long ago.

Can I phone you? ....Yes 0845 680 7757, but your better of emailing.

Do you have a physical shop? ....No, not currently!

Can I return an order? ....Yes, you have 14 days to return items unused in original packaging & condition for a full refund.

Why should I buy from fervency? ....You will be supporting a british family based business.

Do you price match? ....Yes, drop us an email, we wouldnt deprive you of good design.

Do you pay UK Tax? ....Yes, we pay our taxes no avoidance no offshore company, you will be keeping the profit and tax in the UK, unlike other online retailers whos profit goes out of the country and tax is paid to another government or not at all!

Oh that was a long answer for the last one, for more long answers see below...


To answer any general questions or queries we have compiled a FAQ (Frequently Asked Questions) list. Click on a question in the list below to see the answer lower down the page:

Are transactions secure?
What card types do you accept?
How much does delivery cost? Standard Delivery is FREE

How long does delivery take?
Do you offer a premium guaranteed next day/saturday delivery service?
How are orders sent?
Do I need to be in for delivery?
Can I have my order delivered to another address?
What other methods can I pay by? cheque, bank transfer, credit account?
How will I know you have received my online order?
How do I cancel my order?
What if I want to return my order?
Do you have a showroom or shop I can visit? No, sorry we are online only
Do you have a catalogue or mail order brochure?
Do you have everything in stock?
Are transactions secure?

If your question is not answered above then please email us & we will answer you query, you can phone but we prefer if you can email your enquiry.

Are transactions secure?
When shopping with fervency you can be sure your credit card details are secure and protected.


Payments are processed by WorldPay (Formally part of Royal Bank of Scotland), they protect your credit card details as they travel over the Internet by using 128bit SSL encryption technology by Verisign, the industry leader. We don't even actual handle or store your card details what so ever, it is handled with WorldPay the industry leader in card payment handling.



In short, we take every effort to ensure that you're protected-so that you are safe with us. We can make such a guarantee because our software and technology is the benchmark for the industry, the same secure server software and encryption systems that are used by lots of other leading online retailers.



What card types do you accept?



Visa, Visa Debit, Maestro, Mastercard, Switch, Solo, Delta, JCB, Visa Electron, American Express, Visa Purchasing. Prefered method of payment is by Debit Card, this way more of the profit goes to us and not a big bank! But we understand paying by Credit Card is preferable so not a problem, on larger items why not ask us if we want to split the saving, we could offer you a 1.5% discount for paying by Debit Card.



How much does delivery cost?

Standard delivery is FREE on all orders in the UK.

The standard free delivery will be by economy delivery using 2nd class or 48 hour courier. If you would like your order as quickly as possible and don't mind paying a that little bit more there is a £2.95 as quick as possible charge, we will send your order by the faster service if available. Express delivery does not guarantee next away delivery but we will try.

STANDARD ECONOMY UK DELIVERY FREE

EXPRESS 1st Class / 24 Hour Courier DELIVERY £3.95

DELIVERY WITHIN UK ONLY CURRENTLY



How long does delivery take?
Delivery usually takes 1-3 working days, depending on when the order is placed and what you have ordered and to how it is sent. Orders below a certain weight & value are sent 1st Class Royal mail and there service although next day can take longer. Orders over a certain value and size are sent by Parcel Force couriers, if your order is sent by courier you will receive a tracking number on dispatch. Most large high priced items almost always arrive next working day or 48 hours.

Occasionally there may be a delay in sending a order for unforeseen reasons, if you have given us a latest delivery date we will contact you if we don't think we can deliver by that time. Should your order delivery be imperative we recommend the premium delivery service below.


Do you offer a premium guaranteed next day/saturday delivery service?
Yes we do, on the order details page(cart page) you can click to add the premium Saturday or Next Day Guaranteed delivery service, we have a £10 charge for this service. If selected your order will be delivered Next Day (if placed before 2pm or on the Next Saturday following your order. Normal deliveries are usually delivered in 1-3 working days.


How are orders sent?
Orders below a certain weight are sent by Royal Mail 1st class, if the order is above a certain value it will be sent by 48 hour Parcel Force courier, if the order is above a certain weight it will also be sent via courier. All orders are fully insured through the post, you will also receive a tracking number on dispatch of your order.


Do I need to be in for delivery?
The short answer is yes, for security purposes we do request that you the payment card holder signs for the delivery at the registered billing address, we don't allow items to be left with neighbours. If you are not able to be in for delivery, the courier or post office will leave a card, you can then arrange a different delivery time for when you are in. You may also be able to go to the post office sorting office to collect your order or if you wish you can collect from the local courier depot. For more convenience you can opt to pay for our premium delivery service and you order can be delivered by courier on Saturday morning.


Can I have my order delivered to another address?
You can specify a different delivery address, we will make additional security checks on your payment, we prefer to deliver to a company work address. Wherever the delivery is going to we must have the registered billing address entered as the main address on the order details and payment page.


What other methods can I pay by? cheque, bank transfer, credit account?
You can pay by other methods:

Pay by Cheque:
You can pay by cheque. All you have to do compile your order and on the your personal details checkout order page simply fill it out and then print it out, also submit the order details form with a note 'payment by cheque to follow'. We will send you a proforma invoice automatically, then send the print out or invoice print out with your cheque made payable to 'wardigroup.com' to:

wardigroup.com

fervency

422 Archway Road

London

N6 4JH

(This is our registered business address, no shop (yet) and we can not accept visitors / enquries in person, thank you.)



Pay by Bank Transfer:
You can pay by BACS bank transfer into our UK bank account. Email us with your details and letting us know what items you wish to order and we will then send you a Proforma Invoice with payment details. When setting up the payment, if possible put a reference on the payment using your full name/company name as the reference. Your order can not be dispatched until payment has been received.


By Credit Account:
We can setup a credit account for regular orderers please email or call for details.


How will I know you have received my online order?
When you place an order and have paid you will receive two emails, the first will be a automatically created confirmation of your order details, the second is the payment confirmation. You should receive these instantly, email us if you do not receive these emails, if you receive just the order details and not a payment confirmation you have not paid or you entered your email address incorrectly on the payment page. Email us if you think you paid successfully but have not received a payment confirmation.


How do I cancel my order?
If you wish to cancel your order please email us immediately & call, if your order has been dispatched we will attempt to recall the order, if that is not possible the order will be treated as a return, see below.


What if I want to return my order?
You have the right to return your order within 14 days, if you decide you do not want the order you can return it, providing it has not been used and is in a resaleable condition with all packing undamaged. As we pay for delivery to you, you will have to pay for the return delivery costs, optionally we can arrange for collection and deduct this cost from the full refund. You can arrange for the items to be returned yourself, you will be responsible for the safe return of the item, please make sure it is insured should it get lost. We recommend a signed for service.

If you wish to return your order please email us and we will send you instructions for where to send it or we can advise cost for us to arrange collection by courier, if we arrange collection you will still be responsible for making sure the order is suitably repackaged for delivery, any damaged items may not be refunded if the delivery cover is void due to improper packaging.


Do you have a showroom or shop I can visit?
No, sorry we are online only, we do not hold stock at the office address on the site, some of the product manufacturers do have showrooms so please email us and we will see if you can view the product somewhere.


Do you have a catalogue or mail order brochure?
No, sorry our product catalogue is online only, if we did produce one and you would like to be notified of this please email us.


Do you have everything in stock?
Yes, we try to hold almost all the items in stock or available for despatch next working day if required, if for any reason your order is out of stock or will take longer to get into stock we will notify you immediately.


What warranty cover do the products?
All our products have a 1 year UK manufacturer warranty, some items have longer warranties, any items with longer warranties will say it on the product details page.